thread closed, I think it is all working now, thanks everyon

[Russell Landwehr]

Yeah, I understand the frustration that comes from dealing with a buggy system. My crashes usually come from a VST plug-in that's not happy. Or (usually in a newly set-up system) OS thingies that get in the way. Problem is with both, it can be a long and tedious hair-pulling road.

Feel for ya, brother.

Russell

[Kolstad]

Sorry to hear that, Paul. Studio One works flawlessly for me on a Mac system. I changed to Mac to get rid of the Windows bugs. Worked well for me, so far. If you're on Win XP, I suspect thats the real offender. Seems the systems have evolved, and the new programmes needs a lot more power, I think.

[feaker66]

Russell, thanks for listening to my little rant

SC I first used it on two different win7's and then in desperation I tried the xp

If I want to continue with music I am going to need to get serious help

This is what presonus told me to do. It's like "REALLY', didn't you get the old fart thing?

Hello Paul,
Your request (#177021) has been received after normal business hours and or on the weekend. Tech Support's hours of operation are M-F 9-5 CST.
Thank you for contacting PreSonus Audio Electronics Tech Support. We answer each email inquiry in the order we receive them. We strive to respond to every ticket in a timely manner and provide our users with a definitive solution to their unique problems. It may take a couple of days for us to get to your issue but a real person will respond with two business days usually.
To help expedite the troubleshooting process, we would love for you to attach the system information file from your PC to your reply so that the technician fielding your inquiry will have that information available to them when your inquiry is opened. You will need to have your PreSonus hardware connected and powered on when you do this.
--> Windows XP - Windows 7:
Please send me your computer's System Info file.
To access your PC’s System Information:
1. Click Start > All Programs > Accessories > System Tools > System Information
2. Click File, Save the NFO file as your name.
3. IMPORTANT: Click File then "Save as" type: System information File (*.NFO) and attach it to the reply of this email.
--> To access your PC’s System Information on Windows 8:
1. Go to the the Desktop.
2. Press [WinLogoKey] + R to bring up 'Run'.
3. Type 'msinfo32' without quotes.
4. Press the [Enter] key.
5. IMPORTANT: Click File then "Save as", save this file as a .nfo file format and rename the file your name and attach it to this email.
--> We also see that you have listed your "Product" as the AudioBox USB in the Product field of your support ticket, can you please download and run the following Belarc scan and attach that to your reply as well?
1. Go to http://www.belarc.com/free_download.html and download the Belarc Advisor.
2. Once it's downloaded, you will need to run the installer and install Belarc on your computer. Once it's installed, go to your Windows Start Menu and run the Belarc Advisor.
3. It will take a few minutes to finish, and when it does it will open the report in your default web browser. You will need to save this report to an html file to send to me. You can save it by hitting Ctrl+S, renaming it to your name, and for Save as Type, selecting "Web Page, HTML Only"
4. Look on the bottom of your AudioBox USB unit and also provide the serial number of the device along with your reply.
Please follow the link, log into your support account, and attach the files to your ticket at your earliest convenience. http://support.presonus.com/requests/177021 or simply reply to this email and attach the files from your default email provider.
--> In the mean time, please take a look at the links below as they should be able to answer your questions and we thank you for your patience. You can also call in directly to our tech support help line at 225-216-7887.

No doubt, the problem lies with me.

Oh well, the sun will come up again tomorrow morning.

Paul

[Russell Landwehr]

No doubt, the problem lies with me.
Oh well, the sun will come up again tomorrow morning.
Paul

When I did computer phone support one of the first questions I asked was "Check to see that the power cord is plugged in and the surge suppressor turned on and also plugged in."

Boy would they be offended. And I usually had a hard time convincing them to check. But once they did... 3 out of 5 times they would sheepishly come back to the phone and the tech call would be over.

[Len911]

In my experience crashes are usually the result of trying to use too much ram at once. I'm not sure how Presonus handles the copy protection thing, you've said that you tried it on 3 computers and now the xp computer's dvd doesn't work. I'll see if I can find something about it. I don't personally have the Presonus, I have Cubase, the method there is that you can install on as many machines as you like but you have to use the dongle on the one you are using.

I only have 2gb of ram, so I don't have too many vst's or processes going on at once. I have xp.

[feaker66]

Hi Len

I have 4 gigs on the XP and one win 7 laptop and the one that crashes the fastest is the win 7 desktop with 6 go figure.

The xp does not have any programs at all that I have been using for recording. I don't even hook it to the internet.

It has been my workhorse, but unfortunately I never updated anything and now I am in deep do do.

The average guy can listen to some guy in tech support guy from India and figure out what to do . I cant

I am just lucky that over these many years the system has been working.

I did check the device manager in my xp (2002) and it showed a cd/dvd drive, so I guess it is in there.

This is a cluster for sure. On the bright side, the snow here is half gone:)

Thanks much

Paul

[cassmcentee]

Paul, I feel for you...
I too can pull an engine apart and put it all back together again,
Cut wood to fit within a hair of it's intention,
Cook something tasty...
...Barely any stress involved.
BUT!!!!!
When the computer is not acting correctly...
It seems to be a damned maze of information...
getting everything to point to the right folders...
When I upgraded my Cubase to the latest version from my caveman version...
I was not a happy man till it all worked right.
And even now, as I pull up songs that were mixed on the older version...
Ugh, I have to redo almost entirely everything.
Fortunately "Kissin'" is on the new setup!
Still working on it a little every week (just so you know)
Good Luck, ranting here will help releave some of the stress.
Samaratins all around you!!!
God's Hand is in everything you do!

[Len911]

If the device manager shows the cd/dvd drive there without any bright yellow exclamation point, at least the drivers are there. I'm still on xp on my main computer, I had to unplug it from the internet and fire up a more ancient machine, but I installed Linux Precise Puppy, for the internet on the ancient model. That is working well now,lol, it's very fast because it boots off a dvd and only runs in ram. I've finally gotten that squared away. It said you could put your save file on either a thumbdrive or the same dvd, it took me a while to discover that it doesn't on my machine, only the HD!
Then I got a real clever thought, "why can't I install this on my more modern machine with a boot?" okay it actually worked until I installed a program that is a linux driver for my audio card. Problem is, it deleted the xp driver So I'm still sorting that mess.

My biggest problem is that I don't make a list of what I've done, and then end up doing the same thing in a circle until I've realized I've already tried that. Also I get easily distracted. I decided that if I was going to have two monitors around why not try two monitors on my main audio machine? I have two slots on my video card. Then I end up shopping at walmart, office max, radio shack for a few cables and adaptors and end up with everything but one thing, and it's $27 at office max, one further uptown is only $6, but I don't want to go uptown for $6, and radio shack has one left of the adaptor that is the opposite of what I need for $7, so I try to think in the store how I might could make it work, but the extra adaptors push the total higher than I am willing to spend. You might think all the hurdles searching for one thing wouldn't be as difficult as searching for a missing plane,lol!

Usually, though very time consuming, you eventually get things straightened out, up and running, unless it's something that you just can't do, like trying to play a cd with no cd player,lol!

[jdstamper]

Yes the work flow is amazingly smooth and quick in studio one.

I think the clarity is better than cakewalk.

I can't handle the crash dumps. Yesterday I put 6 hours into a new song and it locks up and says windows has created a crash dump bla bla bla everything gone. Even after saving every few minutes.

I was first using it on my laptop while vacationing, then tried to put in on my office win 7 and that was worse. Last effort was my win xp that I normally
record on and the DVD drive isn't working.

I am very sad. Why can't you just buy something that works?

I contacted presonus and they sent me about a hundred steps that I was to send them.

I just can't do it, so back to prehistoric times for me.

Bummed right out.

Paul

Hi Paul, sorry for your crashes. I admit I haven't used Studio One, I've only watched YouTube overviews, but are you saying Sonar is prehistoric? Are you comparing to the latest version of Sonar, or something older?

[PeterD]

I was so reluctant to stop using my digital multitrack and buy a DAW. A friend talked me into Studio One artist and after a short learning curve, I was sold! Upgraded to producer a few months ago, but I don't take advantage of 90% of the features. Wish I had more time to learn it. Instead I just do what i'm familiar and try to make it work.

I run it on a windows 7 toshiba laptop with 8 gig of ram, a bunch of Internet windows open, and so far so good ...
Again, probably breaking the rules. I am worried about how to transfer everything to a new computer one day soon.

Does anyone know how complex a task that is?