Avid support rant
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- lesmac
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Avid support rant
Sometimes I miss seeing things that are right in front of me but usually through persistence I can navigate through the processes and jump through the hoops the digital world imposes upon us.
When it comes to Avid I have drawn the line. I find their lack of support and introducing charges for problems that in all likely hood are of their own making frustrating and appalling.
Being a Pro tools 11.0 user I tried to update to 11.3 but suddenly my products have disappeared from my account. Their merry go round of processes to deal with an issue is driven by a desire not to employ staff. Each scenario to deal with this through the website turned up invalid results or sent me round in circles like a dog chasing it's tail.
I purchased products in 2009 and have upgraded regularly since then. I have all documentation to go through their processes but to no avail. I prefer to buy outright and not to rent which is more cost effective for me.
I'll stick with the version I have now and in the meantime will swing over to Logic and kiss the so called 'industry standard' goodbye.
I know I'm venting here but that is my experience.
I'm going to have a nice day starting now.
When it comes to Avid I have drawn the line. I find their lack of support and introducing charges for problems that in all likely hood are of their own making frustrating and appalling.
Being a Pro tools 11.0 user I tried to update to 11.3 but suddenly my products have disappeared from my account. Their merry go round of processes to deal with an issue is driven by a desire not to employ staff. Each scenario to deal with this through the website turned up invalid results or sent me round in circles like a dog chasing it's tail.
I purchased products in 2009 and have upgraded regularly since then. I have all documentation to go through their processes but to no avail. I prefer to buy outright and not to rent which is more cost effective for me.
I'll stick with the version I have now and in the meantime will swing over to Logic and kiss the so called 'industry standard' goodbye.
I know I'm venting here but that is my experience.
I'm going to have a nice day starting now.
- davekropf
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Re: Avid support rant
Welcome! We have jackets.lesmac wrote:...in the meantime will swing over to Logic and kiss the so called 'industry standard' goodbye.
- lesmac
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Re: Avid support rant
Not straight jackets? [like at Avid]. I'd rather be bent
- lesmac
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Re: Avid support rant
My mistake. I was just one click away from getting the case request.
I've had a bit on my plate lately and.....Things are looking up
I finally got a support ticket and am waiting for a reply.
Logic still looks like an incredibly worthwhile DAW for the money.
The pro tools keyboard shortcuts will make the transition a bit smoother too.
I've had a bit on my plate lately and.....Things are looking up
I finally got a support ticket and am waiting for a reply.
Logic still looks like an incredibly worthwhile DAW for the money.
The pro tools keyboard shortcuts will make the transition a bit smoother too.
- LOCK88
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Re: Avid support rant
Sorry to hear Lester. I share your pain about once every other year or so. Pay Avid $50 just to get somebody on the phone for support. Anyway, good luck...
- lesmac
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Re: Avid support rant resolved
I did receive support and have had my issues with products resolved. Correspondence was via email. Follow up was good.
I think the website is still a bit tricky to navigate and the page to register a case with support is pretty hard to find.
Case closed
I think the website is still a bit tricky to navigate and the page to register a case with support is pretty hard to find.
Case closed
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