When it comes to Avid I have drawn the line. I find their lack of support and introducing charges for problems that in all likely hood are of their own making frustrating and appalling.
Being a Pro tools 11.0 user I tried to update to 11.3 but suddenly my products have disappeared from my account. Their merry go round of processes to deal with an issue is driven by a desire not to employ staff. Each scenario to deal with this through the website turned up invalid results or sent me round in circles like a dog chasing it's tail.
I purchased products in 2009 and have upgraded regularly since then. I have all documentation to go through their processes but to no avail. I prefer to buy outright and not to rent which is more cost effective for me.
I'll stick with the version I have now and in the meantime will swing over to Logic and kiss the so called 'industry standard' goodbye.
I know I'm venting here but that is my experience.
I'm going to have a nice day starting now.
