More Sonar Blues...these guys suck

[hotjams]

I have tried calling there sales line 10 times today, I have been on hold for 1 min, 2 min, 5 min, 10 min 20 min...nobody and I mean nobody asnwers the phone.Now I can understand having difficulty getting a hold of tech support, but sales?If I didn't need some of the features I would through this crud in the trash. But I do need some of the features unless I can find them on another system.So I went to a local music store to see if anybody there knew how to get through to these people. Without going into any detail, they laughed and said they can never get anybody on the phone there either. TSonare Cakewalk sucks.

[crs7string]

Hotjams,I've benn a Cakewalk user since Cakewalk 3.0 (the entire program was on one 3 1/2 floppy disk)Quite frankly, I think your rant about this software is a little misplaced. There is not one DAW with the depth of features in Sonar that you are going to install and get up and running without problems. There are a number of people on this Forum who are quite successful with forwards and placements using Sonar.Try calling any support line for anything and you will be on hold after wading thru menu after menu. This is not a failure of Sonar as a piece of software.Have you gotten on the Sonar forum? Most of the issues anyone has encountered have been discussed and solved by a very helpful group of users. If you posted this same thread on any Forum you would be quickly labeled as a troller for another company. Rather than using this energy to rant I would suggest reading the manual or one of the very helpful tutorials published for Sonar (these are readily alaible at most book stores)This software works. Most of the time , if it isn't , it is user error. If you don't want to take the time to learn how to use it, move on. Just stop bashing the product.Chuck

[hotjams]

Chuck.. Its not a software issues, it's a customer support issue. I think Sonar is a fantatic software program, but I swear you can't get anybody on the phone for any reason. You think Im kidding? I had two different guys from two major sales chains try and call, nobody answers the phone. Now maybe this is the "new" way of doing business with the net and all. But if you are not going to anwer the phone at least have a few options like "leave a message and call back number, or your wait time is approximaley xxxx, or a net chat support( ver cost effective). No, not any of that....just fugging sucks. I hope somebody says something to the owner because this is complete bullkrap. Now, maybe you're happy with lousy our beyond lousy customer support....but I'm not.So, I'm not bashing Sonar the product, Im suggesting that Cakewalk acts like a responsible provider of consumer product.

[rld]

I have heard stories about difficulty in reaching the support line.Personally I've used SONAR since before it was SONAR (Pro Audio) but I don't have any problems and have never had to call support.I also suggest going to the forum . Lots of people with (probably) similar problems and lots of people willing to try and help.

[hotjams]

Hi RLD, this is not an issue with the software, this is not a techinical issues, it's a customer support issue. There is noting that the manuals or forums can do to help, this is strictly a customer support issue. But I appreciate that you are trying to help. I will get it resolved...at least I hope I will.I have no issue with Sonar, if fact, all things consider, it's probably the best DAW out there. I will most likely continue to use it. It's just been very frustrating and a bit of an eye opener to find a company this poorly managed at the sale/customer support level.

[rld]

Hey hotjams,Please bear with me...I'm trying to help.If its not a software or technical issue, what is the problem?

[hotjams]

I cant tell you how much I appreciate you willing to try and help. I wish Cakewalk was more responsive. I need to get the Key to register my store bought with receipt Sonar product.I started trying to contact via phone, email, web, you name early Friday. Now I''m looking at Tuesday and nobody has replied, anwered a phone, it's amazingly fuged up.If you were to call and get, some message that says, leave a message we will call back. Fine. Or, how about your estimated wait time is xxxx. No. How about a live chat, it's saves money and are often helpful. No. Any replies back by email. No.Like I said call them, see if you can get a sales person on the line. Can you image a company that is so sucessful, they don't even have to have there sales people answer a phone line?Look, I have no more energy for this. Im bitterly dissappointed in the way Cakewalk treats it's customers or potential customers. Yes they have a trarrific product, maybe the best. I dont know if I can do without it. Howewer it dosen't make me feel good about this company. Customer services is a real big issue for me. I have had to contact sevral companies the last few days. AT&T, who fried my comuter still gets an A plus for customer service and I dont blame them to much for what happen, it's computers and things happen. I had to contact Acer, big A plus plus plus plus for these guys. Makes me glad I bought one of there computers and I got it at a smoking hot price.Now we get to Cakewalk......never mind ....I'm done.

[rld]

Quote:Look, I have no more energy for thisAlright...I hope things work out.