please help here

[charlie2]

hi.

when i try to load in my east west play software i get this message " a fatal exception has occurred. pro tools must exit. a log file has been written to: c:/program files/digidesign/pro tools/pro tools utilties/exceptionlogfiles/log-128146214500000000.ptx"

i click it and pt shuts down. when i try to bring it back up it says pt didn;t shut down correctly last time, and to reboot which i do. i keep on shutting down everything but the whole problem happens again. can anyone help? thanx

[lesmac]

Are you using pro tools 64 bit or 32?
Found this thread googling, it may or may not help.

http://protools.ideascale.com/a/dtd/Fix ... b-comments

[charlie2]

pt 7.2 is 32

[lesmac]

You may need to follow the advice of the moderator on that forum as pro tools 32 bit can only access something like 3.5 or max 4 gb of ram.
Not my area but re-wire applications apparently host and manage the memory hungry Vi's like the play instrument.
Best of luck with it.

[mojobone]

A theoretical 4G, in fact. Under XP, it's 4 gigabytes, less system overhead. If you want big orchestral mockups, you either need a bunch of networked 32-bit machines or a multicore 64-bit machine with metric tons of RAM. I've recently dipped a toe in the orchestral morass, and it can be an expensively slippery slope. Turns out it's hard to do it really well, on a budget, without a significant amount of education.

[mikeymike2000]

Did this just start happening?

Or is it happening immediately after installing Play?

The Play engine may not be compatible with your version of Pro Tools. You may need to install on "older" version of Play or (gulp) upgrade Pro Tools.

I had a similar but different issue a bit ago and found that the version of Cubase I was using needed a different version of Play to work. AND that I need to upgrade Cubase in order to use the full 16 gigs of RAM because the current set-up between Play and DAW only allows 4 Gigs of usage.

However, you can still get at least 1/2 an orchestra in there with this fraction of RAM.

The work around for that takes more time but you just export your string sections and maybe winds (keep going until you get the low memory warning) - you can ignore the warning (for about 3 instruments) but it will slow everything down when booting up.

Anyway, export to Audio and release the instruments you exported and then plug in the remaining orchestra and export. - Then you are mixing audio only.

That is kinda what you should do anyway, in my opinion, regardless if you can make the full orchestra play all at once or not. This will also free your memory to use stuff in the mixing.

Anyway, try to uninstall (re-boot) and re-install Play and see if that works. Also check the specs to see if both versions are compatible.