A few days ago I submitted for a custom review. I was always very impressed with the quality and detail in Taxi custom reviews-- done quite a few. The one I just got disppointed me- I didn't feel it had the same level of detail and it seemed like the screener misunderstood my questions. So, I dropped a note to the head screener Taxi email address, nicely explaining my disappointment.
Tonight I got an email from Stacy, one of the screeners. She went back and listened and added more detail to the feedback. Cheerful, helpful, made sure the job was done right... A shout out to Stacy and a big Thanks!...
The reason I am writing this at all is sometimes I'll read where a member is upset about something and their first approach is to rant on the forum, often with all sorts of demeaning adjectives and statements about the company. If you then ask the person if they emailed or called Taxi about it, the answer is often 'no'.
Now, I am NOT suggesting you contact Taxi everytime you are unhappy with a return. Please don't do that! But on those 'once in a while' occasions where something seems out of the ordinary, contact them. They don't bite and you'll be very impressed by the responsiveness. This is a company where the best in customer service is ingrained in the corporate culture.
Casey
