Thank you TAXI!

[username2007]

Dear Michael,Wow! You guys have set the bar for customer service and overall excellence so high that I only wish the rest of the world would begin to follow your example! I don't think I can find enough glowing adjectives (not to mention rhyming ones) to adequately describe all of the positive experiences I've had in only 6 months as a new TAXI member.As a producer/engineer since the early 80's, I've spent most of my "adult" life working with other people's music, and have only gotten truly serious about honing my own songwriting in the last couple of years. I wanted to start getting some mercilessly anonymous feedback and expand my opportunities, so I decided to give TAXI a shot.The initial shock came last December when I called your 800 number and got a live human on the phone within 3 rings! I then had to pinch myself when said human also turned out to be smart, knowledgable, friendly, upbeat, and truly interested in having a real conversation. Not a high-pressure sales vibe...just genuine enthusiasm for his work and the company. I called again the next day, just to make sure it hadn't been a fluke or a dream. Same thing. It continues to be a pleasant experience every time I call.Since joining, I've pestered the folks at TAXI (in particular, Emilie, Chris, Jon) with various outside-the-box inquiries re: submissions, listings, critiques, etc. and their responses have ALWAYS been extremely fast, helpful, pleasant, thoughtful, resourceful, patient...[more adjectives, please]. And the critiques of my quickie (must include that production disclaimer!) demos have been great. I can only imagine what it must be like to have to come up with intelligent (and diplomatic) commentary all day long while plowing through piles of tunes. The A&R pros at TAXI are great. Although I have, of course, had the typical "but that's not the point!" reaction a time or two, the vast majority of my reactions to their input are more like, "Great suggestion! How did I miss that one?" or "Yeah, I can definitely hear that." This week I had a "but that's not the point" moment, but I tried a re-write based on the suggestion anyway--and I wound up with what I now think is a much better lyric. Thanks again, folks!This kind of sincere, helpful, friendly, high-quality, detail-oriented attention & creative thinking is so rare among most companies these days that I find myself constantly raving to friends & associates about the wonderfulness of TAXI. Don't ever change!Sincerely,Brian Young

[coxnvox]

Yeah, I'd have to second your sentiments...TAXI's customer service is truly top-notch."That's all I got to say 'bout that..."kc